Overview

For the last 40 years, business applications like CRM have looked the same. Sellers juggle multiple apps, between their CRM, email and chat tools, notes, and Internet browser. In this presales workshop you will learn about Microsoft’s strength in data & AI and its productivity/collaboration tools. You'll see how Microsoft has reimagined CRM to incorporate the latest technology trends so that it work for sellers, managers, and the business with Dynamics 365 Sales. This workshop will also involve team activity as part of which you will be building a response to a customer case study and will be handling customer objections.

Modules

Empower your sellers and accelerate your revenue with Microsoft Dynamics 365 Sales - Learn

In this module, you will learn about Microsoft’s strength in data & AI and its productivity/collaboration tools. You'll see how Microsoft has reimagined CRM to incorporate the latest technology trends so that it work for sellers, managers, and the business with Dynamics 365 Sales.

Empower your sellers and accelerate your revenue with Microsoft Dynamics 365 Sales - Know

In this module, you will work on a real-world customer scenario to understand the customer's business, their requirements and concerns

Empower your sellers and accelerate your revenue with Microsoft Dynamics 365 Sales - Respond

In this module, you will build a response to those requirements based on the concepts learnt and will handle customer objections.

Post-training Skills Assessment

Take this assessment to validate your skills gathered from the self-paced online learning course completed in this course to mark your completion.

Course Completion Survey

Share your feedback with us regarding your experience!

Intermediate

  • Style

    Self paced

  • Target Audience

    Pre-Sales

  • Certification Course

    No

  • Hands on Labs

    No
Solution Areas

Business Applications, Scale Business Operations (SMB)

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