Overview

Learn how Microsoft Dynamics 365 offers next-generation AI capabilities across the customer journey, that can help you to deepen customer relationships and build long-term customer loyalty by enabling seamless and personalized customer experiences. Learn how it quips agents to resolve issues more effectively thus increasing the productivity and quality of customer experience, increasing customer retention and lifetime value of customers.

Modules

Modernize Service with AI to deliver great customer experience - Learn

IN this module, you will learn how Microsoft Dynamics 365 offers next-generation AI capabilities across the customer journey, that can help you to deepen customer relationships and build long-term customer loyalty by enabling seamless and personalized customer experiences.

Modernize Service with AI to deliver great customer experience - Know

In this module, you will learn about a customer-centric approach: listen to a customer case study, discern their requirements, and navigate potential objections.

Modernize Service with AI to deliver great customer experience - Respond

In this module, you will work through building a potential response to customer's requirements and handle their objections.

Post-training Skills Assessment

Take this assessment to validate your skills gathered from the self-paced online learning course completed in this course to mark your completion.

Course Completion Survey

Share your feedback with us regarding your experience!

Intermediate

  • Style

    Self paced

  • Target Audience

    Pre-Sales

  • Certification Course

    No

  • Hands on Labs

    No
Solution Areas

Business Applications​, Modernize Service​

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