Last Updated Sep 2025In this course your will be introduced to Dynamics 365 Customer Service as Microsoft’s anchor product to provide end-to-end service solutions, powered by next-generation AI that helps to enhance customer service experience, empower agent productivity, and optimize service operations. The course includes AI-translated audio in following languages. EN - English, CN - Chinese Simplified, CN - Chinese Traditional, DE - Deutsch, ES - Spanish, FR - French, PT - Portuguese, JA - Japanese, KO - Korean, IT - Italian, RU - Russia, TR - Turkey
Duration - 2 Hours
Level - Beginner
Style - Self paced
Course Type - Sales Ready
Certification - No
Hands on Labs - No
Solution Areas - General
In this module, you will be introduced to Dynamics 365 Customer Service as Microsoft’s anchor product to provide end-to-end service solutions, powered by next-generation AI that helps to enhance customer service experience, empower agent productivity, and optimize service operations.
Take this assessment to validate your skills gathered from the self-paced online learning completed in this course to mark your completion.
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Beginner
Beginner
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Beginner
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Beginner
No. of
Learners - 24
Audio Available in 10 Languages