Sales - Modernize Service - FY24
Duration : 2 Hours
Overview
In this course your will be introduced to Dynamics 365 Customer Service as Microsoft’s anchor product to provide end-to-end service solutions, powered by next-generation AI that helps to enhance customer service experience, empower agent productivity, and optimize service operations.
Modules
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Modernize Service
In this module, you will be introduced to Dynamics 365 Customer Service as Microsoft’s anchor product to provide end-to-end service solutions, powered by next-generation AI that helps to enhance customer service experience, empower agent productivity, and optimize service operations.
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Post-training Skills Assessment
Take this assessment to validate your skills gathered from the self-paced online learning completed in this course to mark your completion.
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Course Completion Survey
Share your feedback with us regarding your experience!
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Beginner
-
Self paced
Style -
Sales
Target
Audience -
No
Certification Course -
No
Hands on
Labs
Solution Areas
Business Applications, Modernize Service