Last Updated Sep 2025For the last 40 years, business applications like CRM have looked the same. Sellers juggle multiple apps, between their CRM, email and chat tools, notes, and Internet browser. In this presales workshop you will learn about Microsoft’s strength in data & AI and its productivity/collaboration tools. You'll see how Microsoft has reimagined CRM to incorporate the latest technology trends so that it work for sellers, managers, and the business with Dynamics 365 Sales. This workshop will also involve team activity as part of which you will be building a response to a customer case study and will be handling customer objections.
Duration - 4.5 Hours
Level - Intermediate
Style - Self paced
Course Type - Tech Deal Ready
Certification - No
Hands on Labs - No
Solution Areas - General
In this module, you will learn about Microsoft’s strength in data & AI and its productivity/collaboration tools. You'll see how Microsoft has reimagined CRM to incorporate the latest technology trends so that it work for sellers, managers, and the business with Dynamics 365 Sales.
In this module, you will work on a real-world customer scenario to understand the customer's business, their requirements and concerns
In this module, you will build a response to those requirements based on the concepts learnt and will handle customer objections.
Take this assessment to validate your skills gathered from the self-paced online learning course completed in this course to mark your completion.
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Intermediate
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Intermediate
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Intermediate
Intermediate
No. of
Learners - 0
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