Last Updated Sep 2025Learn how Microsoft Dynamics 365 offers next-generation AI capabilities across the customer journey, that can help you to deepen customer relationships and build long-term customer loyalty by enabling seamless and personalized customer experiences. Learn how it quips agents to resolve issues more effectively thus increasing the productivity and quality of customer experience, increasing customer retention and lifetime value of customers.
Duration - 4.5 Hours
Level - Intermediate
Style - Self paced
Course Type - Tech Deal Ready
Certification - No
Hands on Labs - No
Solution Areas - General
IN this module, you will learn how Microsoft Dynamics 365 offers next-generation AI capabilities across the customer journey, that can help you to deepen customer relationships and build long-term customer loyalty by enabling seamless and personalized customer experiences.
In this module, you will learn about a customer-centric approach: listen to a customer case study, discern their requirements, and navigate potential objections.
In this module, you will work through building a potential response to customer's requirements and handle their objections.
Take this assessment to validate your skills gathered from the self-paced online learning course completed in this course to mark your completion.
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Intermediate
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Intermediate
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Intermediate
Intermediate
No. of
Learners - 0