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In this course your will be introduced to Dynamics 365 Customer Service as Microsoft’s anchor product to provide end-to-end service solutions, powered by next-generation AI that helps to enhance customer service experience, empower agent productivity, and optimize service operations.

Modules

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 Modernize Service

In this Module, you will be introduced to Dynamics 365 Customer Service as Microsoft’s anchor product to provide end-to-end service solutions, powered by next-generation AI that helps to enhance customer service experience, empower agent productivity, and optimize service operations.

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Post-training Skills Assessment

Take this assessment to validate your skills gathered from the self-paced online learning completed in this course to mark your completion.

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Course Completion Survey

Share your feedback with us regarding your experience!