Module Overview

Overview

Join this 3-day technical workshop for a deep dive on how Dynamics 365 Field Service can transform the frontline workforce the frontline workforce. Learn how generative AI can help managers, dispatchers and technicians improve workflows, maximize schedules, accelerate decision-making and boost operational efficiency while providing personalized customer experiences. Discover how to drive a proactive and predictive approach with Connected Field Service by connecting IoT devices. Additionally, explore how mixed reality capabilities and integration with other applications can expedite issue resolution and streamline operations, thereby enhancing customer experiences. The course includes AI-translated audio in following languages. EN - English, CN - Chinese Simplified, CN - Chinese Traditional, DE - Deutsch, ES - Spanish, FR - French, PT - Portuguese, JA - Japanese, KO - Korean, IT - Italian, RU - Russia, TR - Turkey

Course Modules

Modules

Personalize service experience and help Frontline technicians work smarter​

Address common Field Service challenges and elevate the experience with generative AI and personalized service. Empower frontline technicians with the Scheduling Operations Agent and collaborate effectively using Dynamics 365 Remote Assist and Guides.

Drive efficiency and scale in service operations with Copilot integration and more ​

Enhance productivity with Copilot in Dynamics 365 Field Service and streamline work order management using the Field Service Outlook add-in. Integrate seamlessly with Dynamics 365 Business Central, Finance and Operations, Microsoft Planner, and SAP, while gaining insights through real-time reporting.

Connected Field Service with Azure IoT Hub

Harness the power of IoT with Connected Field Service by integrating your IoT devices and working seamlessly with IoT partners or custom IoT providers. Leverage Azure IoT Hub to connect, manage, and analyze device data for smarter field operations.

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