The session will explore the architecture and design principles behind implementing Dynamics 365 Contact Center as a Service (CCaaS). Attendees will gain a comprehensive understanding of how Dynamics 365 integrates with existing enterprise systems to deliver seamless customer experiences.
Duration - 1 Hour
Level - Beginner
Style - Self paced
Target Audience - Sales Ready
Certification - No
Hands on Labs - No
Solution Areas - AI Business Solutions (ABS), AI Business Process
The session will explore the architecture and design principles behind implementing Dynamics 365 Contact Center as a Service (CCaaS). Attendees will gain a comprehensive understanding of how Dynamics 365 integrates with existing enterprise systems to deliver seamless customer experiences.
Beginner
Beginner
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Beginner
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Beginner
No. of
Learners - 113
Last Updated Sep 2025