CcaS Capabilities, Roadmap and Solutions
Duration - 1 Hour
|Level - Beginner
No. of learners -
2
Last Updated
Apr 2025
Style
Target Audience
Certification
Hands on Labs
Solution Areas
Course Overview
Overview
The session will explore the architecture and design principles behind implementing Dynamics 365 Contact Center as a Service (CCaaS). Attendees will gain a comprehensive understanding of how Dynamics 365 integrates with existing enterprise systems to deliver seamless customer experiences.
Course Modules
Modules
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CcaS Capabilities, Roadmap and Solutions
The session will explore the architecture and design principles behind implementing Dynamics 365 Contact Center as a Service (CCaaS). Attendees will gain a comprehensive understanding of how Dynamics 365 integrates with existing enterprise systems to deliver seamless customer experiences.
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